Questions and Answers

Things people ask.

Getting Started

I’ve got an idea for a project. Where do I start?
What is the design process?
I’ve got an idea for a project. Where do I start?

First things first… let’s have coffee! We want to get to know you and your business as best as we can before we dive into the project. The more information we know at the beginning, the more successful the collaboration will be. We want to know everything about your business and where you want to take it. The design is essentially how people will experience your brand, from the first impression to the long term customer… so we need to make sure we nail it.

Once we have gathered information about your brief, we will discuss the best approach for the project. Each approach is as individual as your business is, and there will always be more than one way to go about it. We will discuss your timelines, target markets, business opportunities, your competition, and most importantly, your vision.

So let’s meet up…It’s time to get excited!

What is the design process?

Once we have met up, taken a look at your site and discussed your requirements, we get cracking straight away. First we create a scope of work which outlines all the areas that need some love in order to achieve your dream.

From there we start to research, brainstorm and get the creative juices flowing! We collate reference examples and inspiration from all over the globe and bring together the best ideas to suit your business. You’ll see the design concept emerge into a clear understanding of how everything will look and work for you.

Then it’s time to get technical…builders don’t understand pretty pictures! We go heads down, bum up, and start drawing, specifying, and asking important questions to suppliers to make sure every design decision is the right one.

This documentation package then gets sent to the builder for tender, and a few weeks later they emerge with a solid construction quote for you.

Throughout the whole process, we make sure you’re constantly informed and have a chance to review all of our work…we will never leave you hanging! (Although we are pretty sure you’ll love what we do!)

Project Management

What does project management include?
Can you manage the whole project for me? I’m too busy running my business.
I don’t know any builders…help!
Do you help with procurement?
What does project management include?

This is where we roll up our sleeves and really get into it. We represent you during the implementation of the project. This includes establishing project schedules, coordinating consultants, and overseeing manufacturing and construction. We visit your project regularly and make sure everything is going to plan and being built to the highest quality.

Can you manage the whole project for me? I’m too busy running my business.

The short answer is – of course! You can be hands-off or have your prints all over the whole process. Some of our clients like to get in there with a paint brush themselves…others want to wake up one morning and see that the design-and-build fairies have been. Either works for us, as long as it works for you.

I don’t know any builders…help!

Don’t worry, we have you covered. We have sussed out some of the best in town, and now have a strong network of builders that are right for a variety of projects, depending on your needs.

Do you help with procurement?

Yes, and we make sure all of our suppliers are industry leaders. We like to mix our strategy with tried-and-tested veterans, as well as hunt out what’s the latest and greatest on the market. Depending on your timeline and budget, we may source product locally, or we may head overseas. We will always make sure that the products we specify are of the highest quality, and you are getting bang for buck.

Business

I need a complete overhaul of my business, what’s your one-stop shop about?
I know a renovation will help my business, but I don’t have the capital.
I need a complete overhaul of my business, what’s your one-stop shop about?

We understand that design isn’t everything. In today’s world you need to be the full package. This is why we have searched high and low to collaborate with our partners who can offer killer expertise in their own fields. We’ll happily introduce you to our industry partners and you can discover for yourself why we’re mates!

I know a renovation will help my business, but I don’t have the capital.

This renovation stuff is expensive right?! Why not turn your project from a capital expense to an operational expense by leasing the fit-out and soft costs (Yep, that includes design and project management fees!) With a small monthly expense, you can save your capital and get the project done before that furniture becomes vintage. Ask us how.

Dollars and Cents

What does a design cost?
How long does the design process take?
What will a renovation cost?
What does a design cost?

Sorry, there is no straight answer here. This depends on a few things, but mainly what your project involves and what services you require from us. Generally, we work on a fixed fee which we agree on after our first meeting.

OK OK, so you want a ballpark figure. We get it. Fees usually fall between 5-10% of project cost.

It’s a good investment – if you’ve got $100.00 to spend and you spend the first $7.50 with us, we’ll make the remaining $92.50 look and work like you spend $200.00.

How long does the design process take?

Big ideas and great design takes time, so it’s likely that there won’t be a one week turn around if you are after something mind blowing. However, we understand that every project has deadlines and we always work to them. The general rule is that the earlier you get us involved in the project, the happier everyone will be!

What will a renovation cost?

We will be able to provide you with general costings once we know what your project involves. This then creates the guidelines for the rest of the project, making sure our decisions always stick to budget.

If you’re renovating a hotel, check out our Renovation Budget Estimator!

General

I don’t have a lot of time… I just need to get it done. Fuss-free.
I don’t want a full renovation, I just want to replace a few things. Can you still help?
Do you work with other architects and consultants?
My project is in the back of Bourke. Are you interested?
I don’t have a lot of time… I just need to get it done. Fuss-free.

That’s fine! In light of this, we have put together some pre-designed, fit-for-purpose furniture collections that can be rolled out at the click of a finger. We are constantly working to create new collections too, so you will always have a choice that’s on trend!

Get in touch to find out more.

I don’t want a full renovation, I just want to replace a few things. Can you still help?

Our expertise lies in being able to help clients that are completely invested in demanding the full potential from their business. We don’t like short cuts and quick fixes!

Do you work with other architects and consultants?

Of course. If you have worked with other companies in the past who you trust, we are happy to get involved!

My project is in the back of Bourke. Are you interested?

We have spent some of our best days on planes, trains and automobiles to see some of our favourite clients. Distance ain’t an issue. Get in touch and we will arrange to see you.

Hotels

Do you work with hotel brands? I need to work within their brand standards.
I’m looking at a new build project and I need to find the best operator for my hotel. Who do I go to?
Do you work with hotel brands? I need to work within their brand standards.

Yep, absolutely! We have worked for (in previous lives) and with several hotel brands. We also work with the guys in the industry that create those Brand Standards. So we get it!

I’m looking at a new build project and I need to find the best operator for my hotel. Who do I go to?

Our mates at Cre8tive Property will get you started. Discover why more hotel owners, investors and developers around the world are getting the foundations right with their team. Everything you need from concept development and feasibility studies to finding the right brand or operator. Visit them at www.cre8tiveproperty.com

Ok, I’m ready…

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